|
URN:
|
http://URN.fi/URN:NBN:fi:tty-200907103640
|
|
Title:
|
Balanced scorecard in software development |
|
Author:
|
Peltola, Pilvi |
|
Publication type:
|
Diplomityö |
|
Issue date:
|
2000-02-09 |
|
University:
|
Tampereen teknillinen korkeakoulu |
|
Faculty:
|
Tuotantotalouden osasto |
|
Department:
|
Teollisuustalouden laitos |
|
Abstract:
|
The purpose of this study is to improve the Balanced Scorecard (BSC) for the Mobile Switching Systems (T/M) unit at Oy L M Ericsson Ab. The purpose is also to present ideas of improving the unit's intranet-based BSC Visualisation tool. BSC views performance from different perspectives. The purpose is to create a balance between long- and short-term goals, external and internal perspectives, financial and non-financial measures, and lagging and leading indicators. In this study theory is formulated by a literature survey. In addition to the literature survey and qualitative methods various Ericsson internal sources are used as information source. /Kir10 |