The efficient commissioning of capital equipment
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Commissioning is a critical phase of project delivery which is the continuity of previous project management preparation after the negotiations and contracts and prelude of service business in the future. Commissioning shoulder not only the responsibilities of delivering the guarantees agreed on the contracts, but also the tasks of ensuring the credibility, in line with expectations from customers. Additionally commissioning should contribute to service business coming after the final acceptance of capital equipment. Traditional manufacturing-centric companies struggle in inefficiency and unpromising prospects of service business. Hence, finding the contributing factors for an efficient commissioning and bridging service business with commissioning is proved to be more pressing than any time in past. The objective of this thesis is to define the contributing factors of efficiency of commissioning qualitatively, analyze the close relationship between commissioning and service business, and provide insightful hints for managerial practices and attracting further studies in future. The thesis is divided into two parts. In the literature study part, theoretical founding relating to efficiency, technical efficiency and management efficiency are carefully illustrated. Also, the trend of service-orientation and its way of representing in various business models are indicated to provide an evident situation in today’s business world. In the empirical research part, the influencing factors of technical efficiency and management efficiency are investigated, compared and incorporated into the framework of drivers of efficiency in the literature review. The interview results are examined cautiously to complete the framework of the efficiency of commissioning. The study revealed that technical efficiency and management efficiency are two integral parts of the efficient commissioning. Technical efficiency covers multiple perspectives such as performance, training and quality, and from each of the three main drivers, contributing factors are discovered. Similarly, management efficiency deals with frequently-debated topics of setting the common goal of value-creation, leadership, change control and deviations, coordination. Contributing elements are then deployed from those critical drivers of efficient commissioning. Furthermore, commissioning, as a platform of face-to-face customer contacts during coordination process, should include its readiness for service business as one of its ultimate tasks during life-long project cycle. The study suggests that further studies with the dyadic relationship between the elements of technical efficiency and management efficiency should be carried out to examine comprehensively the contributing factors of the efficient commissioning.