User experience driven smart city service design: two case studies
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Käyttäjäkokemuslähtöinen palveluiden suunnittelu älykkääseen kaupunkiin: Kaksi tapaustutkimusta Tampereen teknillinen yliopisto
The goal of this thesis was to determine if two specific services are suitable for smart city concept. To determine what kind of services are suitable for the smart city concept, a literature review was done about the smart city concept. Based on the review, in general, smart city services are usually based on information and communication technologies, services that make sharing and access to information easier and ease communication between citizens, service providers and decision makers. The services that are analyzed in this thesis were designed with companies involved in KÄPÄLÄ project. Tamware was designing a new Smart Hub concept to replace present bus stops and features for that design were gathered and prototype design tested with potential users. Citynomadi had finished a service for smart phones and internet that enables sharing and creation of routes with points of interest. Citynomadi wanted to find out new features and uses for their service for future versions of their service. The user studies made are described in this thesis and recognized design directions for services are described. For both services, the study results revealed features that if implemented in finished products they would add services value as a smart city concept service. Before made into finished products both services should still be further tested after adding functional features to them. Testing with new features and design changes ensures that usability is maintained in new modified services.