Effects of Digitalization on Organizations
Permanent address of the item is
Digitalisaation vaikutukset organisaatioihin
This thesis examines the organizational effects of digitalization. Barriers and facilitators of digitalization are studied as well. The thesis is divided into two parts: a literature re-view of the subject and an empirical study. The empirical study consists of codification of qualitative data collected by dr. Pertti Aaltonen as well as development of a G-Accelerate tool prototype. This thesis is a part of Need 4 Speed SRIA programs G-Accelerate project. Literature review presents findings of extant literature from different aspects of how digitalization affects organizations. Themes found in the literature are organizations size and shape, agility, digital innovations along with organizational learning and business ecosystems. Literature isolates organizational inertia and lack of understanding between top management and IT departments as barriers for digitalization. Main facilitators are top management support and competent IT departments. During the empirical research 13 categories were segregated from the data collected by dr. Aaltonen. The research was done using grounded theory methodology. Final catego-ries are: customer understanding, cooperation, ecosystems, business model design, ca-pabilities and competences, culture, performance indicators, leadership capabilities, customer’s customer, new business areas, management systems, organizational structures and process orientation. These categories were validated by having two researchers agree on the limits. G-Accelerate tool prototype was created based on the categories from the raw data. G-Accelerate tool is a psychometric questionnaire designed to find out organizational ca-pabilities, structures and processes regarding digitalization. Based on the answers it’s possible to offer guiding insights for management to support organizations efforts to digitalize.