Factory's warranty costs current state
Permanent address of the item is
Tehtaan takuukustannusten nykytila
The purpose of this study was to define and categorize the current state of warranty costs, thereby widening organizational awareness of the factory’s warranty costs, warranty cases and product quality. The main contribution of this study was in showing, how important it is to have a well-categorized and a high-quality warranty data behind the quality management decisions and actions, thus observing what kinds of findings this warranty awareness foregrounded from the data. In this thesis the current state of warranty costs and reports of the company has been gone through, listed and presented in various ways. This sheds light on the nature of product quality, and the amount of breakdowns by product models, modules and even by parts. As a result of this thesis several findings on warranty costs have been made in the upper product category level and by product, but also in the lower component level, and through these findings the warranty cost awareness has increased. Five main steps to gain warranty information from warranty data were formulated, to help the company in the follow-up of product quality levels on-time without long delays. Several main figures and information needed to be hidden from this public thesis version.