Exploitation of delivery process information to develop business performance in project business
Varjola, Eero Juhani
Permanent address of the item is
Toimitusprosessiin liittyvän tiedon hyödyntäminen liiketoiminnan suoritusky-vyn kehittämiseksi projektitoiminnassa
Business performance improvement requires that businesses have information regarding performance levels and are able to utilize this information to develop business processes and activities. The more there is business information to be gathered and analyzed, the more important becomes the role of information systems. The research problem of this thesis is associated with information management and information system utilization to improve business performance in project and resource management. The main goal of this research is to discover, what project management related information is of interest for business unit managers when evaluating the business performance. Another goal is to recognize and utilize the important human resource and vehicle tracking related data that could result in higher efficiency in resource planning and fieldwork monitoring. The case company operates in telecom network and maintenance service business. A constructive research design is used to propose ways to communicate the information gathering and utilization needs e.g. to business unit managers and planning engineers. A combination of a workshop, meetings and an interview was used for data collection. The results include an information model for the project type deliveries process related information gathering and utilization for business unit managers and planning engineers to monitor the important information. The findings indicate that there are several indicator categories that should be of interest. In addition, the project related indicators help to find the best practices and on the other hand those areas, which require development. The resource planning related results show that the project management information system usage and project and job planning in Gantt are essential tools to estimate the resource demands. The demand related information should be connected to the personnel availabilities and competencies information and utilized in the work order dispatching system. In addition to human resources, vehicle tracking is essential in fieldwork management and logistics optimization. Case company’s tracking reports were improved visually and comparison between vehicles made easier in order to keep managers’ focus on relevant issues and save time in the report analyzation. The results of this research highlight that through the utilization of information systems and gathering of essential delivery process information, an opportunity to develop processes and practices in project management and resource usage for business performance improvement is created.