Updating and Implementing Quality Management Systems According to ISO 9001:2015 and IATF 16949:2016 Standards
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Quality can be defined as fitness for use or conformance to requirements. Organizations can create and utilize a Quality Management System (QMS) for managing its operations. International Organization for Standardization (ISO) publishes standards, such as ISO 9001:2015. International Automotive Task Force (IATF) has published IATF 16949:2016 standard for the supply chain of automotive industry. IATF 16949:2016 is a standard based on ISO 9001 but it offers supplemental requirements. IATF 16949:2016 focuses on continuous improvement, defect prevention, reducing variation and waste in supply chain. An organization needs to have ISO 9001 certification before it can be certified according to standard IATF 16949:2016. This research was done at Ahlstrom-Munksjö, Tampere Mill (AMTM). Tampere Mill has a valid ISO 9001 certificate from the previous version 2008. The objective of the study was to find out gaps in the organization’s QMS in order to meet ISO 9001:2015 and IATF 16949:2016 requirements. Another objective was to analyze the gaps and implement actions towards conformity. The research methodologies were literature review, interviews and observations. A literature review was conducted on quality management standards ISO 9001:2015 and IATF 16949:2016, in addition a research on academic researches was conducted. The interviews and observations of daily activities were also research methods determining the level of conformance. By request of the organization where this study was done, the results are not published in this public version. As the next step, the organization develops a carefully created implementation plan that fits the best for the needs and timelines of AMTM. However, meeting the requirements can take time. Alignment and commitment in the enhancement of each operating function are essential in the organization. Once the implementation plan has been designed, a practical step is to update the existing system. Evidence of conformity is gained by executing internal audits on the QMS as a whole, as well as perform process and product audits. Ultimately the audit results, through proper corrective actions, will offer evidence of conformance to both ISO 9001:2015 and IATF 16949:2016 standards to aim for certification.