Developing a Product Master Data Management Process
Permanent address of the item is
Tuote masterdatan hallinnan prosessin kehittäminen
Master data has caused issues in organizations for decades. Previously these have been addressed through new IS acquisitions. However, data is still not paid enough attention to, so the issues have continued. MDM was created to solve these problems. Master data is the most business-critical data an organization has, and it consists of e.g. customer, product and vendor data. Due to the business-critical nature of master data, its management should be paid special attention to in organizations. In the case organization of this study, the main issues related to master data are that the MDM processes and the data owners have not yet been defined. As found in the literature, an MDM initiative should always be started from one master data type. In this case, product master data was chosen. Through this study two MDM processes could be created and additionally, a tentative model for the data and process ownership was formed. In the end, this research yielded two main findings: the created models are not the ultimate solution to the challenges in the case organization and the overall issues in product management might be causing many of the issues related to product master data.